The airline industry was one of the first to revolutionize the check-in process with the implementation of self-service kiosks. The technology helped to decrease guest wait times and enabled labor to be reallocated to areas of greater need. Today, self-service kiosks have transitioned from an innovation found at the airport to an expectation held by consumers of the hospitality industry. In a recent survey by PYMNTS, it was revealed that kiosks are seeing the strongest growth, and that 41% of the industry is now using kiosk technology to serve guests.
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